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We've relied on these expert sources.

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Ackerman LJ. Blackwell’s Five-Minute Veterinary Practice Management Consult. Hoboken, NJ: John Wiley & Sons, Inc.; 2006:78.

Benchmarks 2009: A study of well-managed practices. Veterinary Economics Columbus, OH: Wutchiett Tumblin and Associates; 2009:41.