FAQs for Pet and Horse Owners
How do I fill a prescription?
1. Ask your veterinarian to call us,
There are two ways to do it:
toll-free, with your prescription at 877.357.6613 2. Mail it to us
at or visit our pharmacy:
405 Heron Drive
Swedesboro, NJ 08085-1749
If you mail your prescription, be sure you include a telephone number at which you can be reached.
When are your customer care specialists and pharmacists available?
Our customer care specialists and pharmacists are available Monday through Friday from 8:00 a.m. to 8:00 p.m., and Saturday from 9:00 a.m. to 5:00 p.m., Eastern Time.
How quickly do you process orders?
95% of orders ship within one business day. With rare exceptions, most orders are shipped within 24 hours of receipt, Monday through Friday.
What methods do you use for shipping?
We ship for delivery within two business days. We also ship Next Day upon request. We cannot ship to post office boxes.
Do you ship throughout the United States?
Yes. We ship to the 48 contiguous states, Alaska, Hawaii, Puerto Rico and the Virgin Islands. For those customers outside of our two-day ground service area, we upgrade your packages to second-day air at no additional charge. We're sorry, we cannot ship to North Carolina at this time.
Where is my package?
If we have your e-mail address on file, you will receive an e-mail that contains your shipment information and shipment tracking number. You can also call your customer care specialist at 800.331.8272 for assistance.
How much will my prescription cost?
The price of the prescription depends on the strength, dosage form and package size of the prescribed medication. Wedgewood Pharmacy does require a prescription in advance before we can quote a price, but this does not obligate you to fill your prescription with us.
How can I pay for my prescription?
We accept MasterCard, Visa, Discover and American Express. We also accept checks in advance of shipment.
Do you provide client counseling?
Yes, pharmacists are available for confidential, professional consultation in-person or via telephone. Our pharmacists and customer care specialists are dedicated solely to compounding and are available to answer any questions that you may have. We also offer printable, medication-specific client counseling materials and veterinarian-authored articles from PetMD.
What is compounding?
Compounding is the long-established tradition in pharmacy practice that enables practitioners to prescribe and patients to take medicines that are specially prepared by pharmacists to meet patients' individual needs. A growing number of patients have unique health needs that off-the-shelf prescription medicines cannot meet. For them, customized, compounded medications prescribed or ordered by licensed physicians or veterinarians and mixed safely by trained, licensed compounding pharmacists are the only way to better health.
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