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Response to: Delivering a Preferred Customer Experience
Tuesday, June 22, 2010
Michelle Gilmore says:
The vets office sent over a refill of the Prescription because I had none left. When I called to have the bottle filled the representative I spoke told me that I did have a refill and a new script. She said that they could refill the old script and use the new one next time. I agreed.
When I asked her to change the flavor she said that it can’t be done. She said that it needed to be done before she completed the transaction. She had later said that I should have told her before she completed the transaction. That all she was doing was refilling the previous script and she did not know I wanted it changed. I told her, she never asked me if I wanted it changed, and The bottom line is that I did not call to refill an old script I called to fill a new one, so she should have asked me, considering I change the flavor every time I refill.
I then asked the rep if I can have a few extra syringes. She asked me how many I wanted. I have never been asked how many I want before. I just a
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This content is intended for counseling purposes only. This content is informational/educational and is not intended to treat or diagnose any disease or patient. No claims are made as to the safety or efficacy of mentioned preparations. The compounded medications featured in this content have been prescribed and/or administered by prescribers who work with Wedgewood Pharmacy. You are encouraged to speak with your prescriber as to the appropriate use of any medication. Wedgewood Pharmacy’s compounded veterinary preparations are not intended for use in food and food-producing animals. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.