405 Heron Drive Suite 200
Swedesboro, NJ 08085
Ph 800.331.8272

Client retention is a lost art

For Veterinary Practices
Prescribe Now
For Pet & Horse Owners
Manage Your Prescriptions
Monday, August 22, 2011

Norma, customer care supervisor, and Chloe A measure of success for any practice is the ability to retain patients. Even though you believe you’re doing everything you can, it isn’t always easy. There are many reasons pet owners switch practices. There may be reasons you can’t control, such as patient relocation, or reasons you can control, like lack of time or attention during office visits. Whatever the reason, client loyalty and retention are on a decline nationwide. And this trend could be costing your practice.

Knowledge is power.

When your clients feel they are true partners in the health of their pets, they are more likely to remain loyal to your practice. You, your staff, and your patients can find information about compounded medications such as printable drug monographs, dosage forms, disease-state information and much more in our Learning Center at WedgewoodPetRx.com. You also have access to resources for veterinarians and the ability to check availability and pricing of compounded preparations 24/7 at Order.WedgewoodPetRx.com.

Make time for patients.

Pet owners’ biggest complaint, and the number-one reason they leave a practice, is that their vets don’t spend enough time with them. We understand that your time is valuable, and we’ve developed tools and services to help you preserve more of it. With our online payment and ordering options, automatic email order-confirmations and shipment-tracking notifications, fast delivery, guaranteed satisfaction and home delivery, you’ll have more time to spend with your patients.

Get more out of your veterinary practice.

Non-compliance, losing customers and increasing costs are key challenges that your practice faces every day. These challenges could cost your practice your most valuable assets: time, money and patients. That’s why we develop innovative ways to deliver medications, services and solutions that go beyond the basics, to help you with every facet of your practice.

We've recently published an eBook, 3 ways to get more out of your veterinary practice: Improve compliance, client retention and profitability with compounding, now available on our website. In it, you will get a comprehensive overview of:

  • what options you have for your most difficult-to-medicate patients
  • how to improve the patient/pet owner experience during visits
  • innovative ways to keep costs down for your practice
  • new programs designed to make prescribing even easier for you
Your copy of 3 ways to get more out of your veterinary practice from Wedgewood Pharmacy is now available for download.

Bonus material for veterinary team members

Renee Lupo, R.Ph., F.A.C.A., F.A.C.V.P.
Renee Lupo, R.Ph., F.A.C.A., F.A.C.V.P.
Technical-Services Pharmacist
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About Renee Lupo

Renee Lupo, R. Ph, F.A.C.A., F.A.C.V.P., technical-services pharmacist for Wedgewood Pharmacy, was the company's lead technical/clinical pharmacist, working with prescribers and their staffs to develop custom formulations. She passed away on May 31, 2012, after a brief illness. A scholarship was established in her name at the University of the Sciences.

The views expressed on this blog are solely those of the writer and do not necessarily reflect the opinions or positions of Wedgewood Pharmacy.

Medications compounded by Wedgewood Pharmacy are prepared at the direction of a veterinarian. Many compounded preparations are commonly prescribed, and supported by literature, to treat particular disease states, but you should always consult your veterinarian before taking or administering any compounded medication. Wedgewood Pharmacy does not make claims for the efficacy of its compounded preparations.
Renee Lupo, R.Ph., F.A.C.A., F.A.C.V.P., Technical-Services Pharmacist 8/22/2011 7:54:00 AM

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